Lloyds Banking Group has launched Envoy, a new internal platform designed to provide a secure and governed environment for building and running AI agents across the massive organisation.
Built in collaboration with Google Cloud, the platform actively supports the Group’s ambition to responsibly scale agentic AI. By empowering colleagues to work more efficiently, the initiative aims to fundamentally improve both customer and colleague experiences.
Reimagining workflows with AI
Envoy is specifically designed to offer teams at Lloyds a straightforward, reliable, and secure way to build and share AI tools. A core feature of the platform is the provision of ready-to-use templates. These templates significantly reduce the need for developers to build from scratch, allowing teams to focus directly on solving real business and customer problems.
Because the platform is built to scale, AI agents can be actively reused and shared across the organisation. According to the bank, this approach helps prevent operational duplication and strongly encourages a more joined-up use of AI throughout Lloyds Banking Group.
Ron van Kemenade, chief operating officer at Lloyds Banking Group, emphasized the potential impact on internal operations.
“Envoy helps our employees become more productive, improve customer journeys, and launch potentially disruptive business models,” van Kemenade stated.
Built for safety, control, and confidence
Given the heavily regulated nature of the banking sector, Envoy has strong operational controls built in from its inception. The platform connects directly to Lloyds’ existing Large Language Model infrastructure. This connection is critical, as it keeps AI models safe and ensures they strictly follow set rules, guaranteeing that the resulting AI agents act responsibly and reliably.
The platform is designed to make the entire process of getting AI agents up and running both simple and secure. It features built-in checks for safety and risk, purposely retaining human oversight in key decisions to ensure all agents consistently meet required standards before wider deployment.
Once agents are live, Envoy provides teams with the capability to continually monitor behaviour and performance. The platform offers full visibility and a complete audit trail of activity, ensuring transparency, accountability, and ongoing confidence in how AI is being deployed.
An internal ‘Agent Marketplace’
To foster collaboration, Envoy allows completed, proven agents to be published to an internal ‘Agent Marketplace’. Within this marketplace, other teams across the bank can easily find, reuse, and build upon existing solutions.
A key functional benefit of Envoy is its ability to let agents “remember” important details during conversations, all while strictly following rules regarding data privacy and retention limits. This conversational memory is designed to support customer journeys, ensuring that customers won’t need to frustratingly repeat information when returning to a previous enquiry.
Envoy forms a central pillar of the Group’s wider AI ecosystem. Functionality is set to continuously evolve throughout 2026 as the bank seeks to further support its colleagues and customers.
